4fm is the service partner to the Centre for Facilities Management which provides the following services:
Assessment and support for the Quality Managed Facility award for your facility
Experienced facilitation for your fm activities, improvement and change programmes
Leading edge support for your fm organisation through consultancy and knowledge transfer programmes
Training, coaching and mentoring programmes for your fm organisation
Our Services
We offer three services: Quality Managed Facilities (QMF), Community Based FM (CBFM), and Service Excellence (Servexcel)
QMF takes a stakeholder holistic view on assessing Integrated Facilities Management.
QMF assessments are free to FM client organisations and cost very little to fm service partners and their suppliers, but can add real value to your facility, to your facility users and strengthen your collaborative working environment.
Why not build QMF into your partnership agreements, ensuring an ongoing independent assessment regime, that facilitates learning and improving your facility, contact us to discuss your project.
Community Based Facilities Management (CbFM)
CbFM explores environmental management, sustainable development and corporate social responsibility within the facilities management context
4FM can assist your organisation through facilitated exploration of the impact your facility may have on the community in which it operates.
For more information contact Keith or Martin
Service Excellence (ServExcel)
ServExcel is the first service excellence assessment tool with a focus on customer experience for achieving and sustaining excellence. In addition, service constructs such as staff delight, culture, continuous improvement and operational excellence are collectively part of the overall loop for a complete picture of excellence. This complete picture could only be seen by understanding the (a) different views of stakeholders, and (b) undertaking continuous and ongoing, rather than snapshot assessments.
